Refund and Cancellation Policies If the student is unable to start class, a 100% program refund can be requested but no less than 4 weeks from the program start date. If the student has not requested a refund prior to 4 weeks from the course start date, refunds are not applicable. The refund request must be in writing and sent to: deidrecampbell@gmail.com Once lessons have begun payment is non-refundable. Deidre Neal Ballet Studio (DNBS) does not, under any circumstance, give refunds to students who do not or cannot finish the program for which they have registered. It is the student's responsibility to comply with the established schedule. A complete no-show results in the loss of class. The rescheduling of online private classes is possible; however, keeping in mind the goal of globally maintaining a high-quality service, and in consideration of the detailed scheduling facilitated by DNBS, DNBS permits the rescheduling of one class per month. In order to reschedule, the student must: Notify your teacher by email within 48 hours of your class start time; notification less than 48 hours is not valid and results in loss of the class. Rescheduled classes must occur within the confirmed course dates and ideally be rescheduled during the same week of cancellation; rescheduling requests must be sent in writing to and arranged with your respective teacher. Suspension of private classes Once the program initiates and the student wants to suspend classes, the suspension can span no more than 4 weeks; we allow only 1 suspension request per course. Kindly note that upon restarting the class schedule may vary due to teacher availability. In the case the student cannot restart classes within the maximum 4-week suspension timeframe, the program will be terminated without refund. Suspension of studies requests must be submitted using the Contact Us form.